At Niku-Naku Ltd, we are committed to respecting your privacy and protecting the personal information you share with us. This privacy policy sets out how we collect, use, store, and safeguard your data when you visit our website at www.niku-naku.com, get in touch with us, or use our services.

We take your privacy seriously and handle your information in accordance with all applicable data protection laws currently in force in the United Kingdom.

Niku-Naku Ltd is a private limited company registered in England and Wales under company number 16090990. Our registered office is:

Smugglers Cove Boatyard
 Frongoch, Aberdovey
 Gwynedd, Wales, LL35 0RG

If you have any questions or concerns about how we handle your data, you can reach us at sauna@niku-naku.com.

We may collect several types of personal and non-personal information from you depending on how you interact with us. This includes, but is not limited to:

1. Personal Identification Information

When you voluntarily provide it to us, we may collect:

• Your full name
• Email address
• Telephone number
• Home or billing address

This typically happens when you fill out our contact or booking form, communicate with us, or respond to our feedback requests.

2. Website Usage Data

We also gather aggregated, non-identifying data through Google Analytics about how visitors use our website. This can include:

• The number of visitors to our site
• Which pages are visited and how long users stay on them
• User behaviour on the website (such as scrolling, clicking, or navigation paths)
• How people arrive at our site (e.g., search engines, social media, or referral links)

This data helps us better understand the performance of our website and how we can improve it for future visitors. Google Analytics does not give us access to personal information that can directly identify you. For more about how Google Analytics collects and processes data, you can visit Google’s official page.

We collect data in two main ways—directly from you and indirectly through third-party tools.

You provide data directly when you:

• Complete a contact or booking form on our website
• Get in touch via email, phone, or WhatsApp Business
• Fill out a customer feedback form or respond to one of our surveys

We also collect data indirectly:

• Through third-party analytics platforms such as Google Analytics

This data is collected automatically when you browse our website and helps us better understand user patterns and preferences.

We use the information you provide and the data we collect to ensure we deliver the best possible service. This includes:

• Processing your bookings or enquiries so we can respond to your requests efficiently and accurately
• Sending you email updates, newsletters, or special offers related to our services that we believe may be of interest to you. We send these based on what’s known as a legitimate interest, particularly if you are a past customer
• Improving our website and understanding how visitors interact with it so we can create a smoother and more enjoyable user experience
• Protecting our business from fraudulent activity. In rare cases, we may share your data with credit reference agencies to verify your identity and ensure secure transactions

Please rest assured that we do not use your information to build personal marketing profiles or sell it to third parties.

Your data is stored securely using trusted third-party services. In particular, we use MailerLite, a reputable email marketing and contact management service. MailerLite helps us manage our newsletter subscriptions and communications.

We retain your personal identification data for five (5) years after your last contact or engagement with us. After this period, your information is safely deleted unless we are legally required to retain it longer (for example, for tax or regulatory reasons).

All storage and processing practices are in line with current security standards and designed to keep your data safe from unauthorised access, loss, or misuse.

At Niku-Naku Ltd, we occasionally send out marketing emails and newsletters to keep you informed about our services, news, special events, or offers we think you may enjoy. We may also reach out to request feedback or invite you to participate in customer research.

We only send these communications:

• If you’ve used our services before and haven’t opted out (known as a soft opt-in)
• Or if you’ve explicitly consented to receive marketing from us

We use MailerLite to handle these communications on our behalf.

You have full control:

You can choose to stop receiving our newsletters or marketing messages at any time by:

• Clicking the unsubscribe link in any email
• Or emailing us directly at sauna@niku-naku.com

We’ll respect your preferences and ensure your choice is honoured.

You are entitled to several important rights under data protection law. At Niku-Naku Ltd, we want to ensure you’re fully aware of what those rights are:

• The right to access – You can ask us for copies of the personal data we hold about you. A small administrative fee may apply.
• The right to rectification – You can request corrections to any inaccurate or incomplete data we have about you.
• The right to erasure – In certain situations, you can ask us to delete your personal data from our records.
• The right to restrict processing – You can request that we limit how we use your data in specific circumstances.
• The right to object to processing – You can object to our use of your personal data under certain conditions.
• The right to data portability – You can request that your data be transferred to another organisation, or directly to you, when technically feasible.

We aim to respond to all requests regarding your data within one month. If you wish to exercise any of your rights, please contact us by email at sauna@niku-naku.com.

We may review and update this privacy policy from time to time to reflect changes in our services, website, data processing practices, or legal obligations.

Any changes will be posted clearly on this page. We encourage you to check back periodically to stay informed. The most recent update to this policy was made on 17 May 2025.

If you have any questions about this privacy policy, the data we hold on you, or if you’d like to exercise any of your legal rights under data protection laws, you can contact us at:

📧 Email: sauna@niku-naku.com
 🏠 Address: Smugglers Cove Boatyard, Frongoch, Aberdovey, Gwynedd, Wales, LL35 0RG

We’re always happy to help and will do our best to respond promptly to any concerns you may have.